Getting Started

Why am I unable to register for a Credit Sesame account?

The most common reason is that the credit bureau is not able to identify your unique credit file. This could be because you don't yet have established credit or because your personal information may differ from...

Read Article

Why is the system is not accepting my address?

In order to get the best possible match rate with your credit file, we check your mailing address against US Post Office database and is make sure that it is formatted properly. If your address is not recogniz...

Read Article

I'm having difficulty with step 2 of registration. What can I do?

There can be many reasons why you might not be properly identified by TransUnion but here are a few of the most common reasons: Information doesn't match TransUnion records Members occasionally have life chan...

Read Article

I received a "SSN is already in use" message. What does that mean?

The "SSN already in use" message in registration means that there is already a Credit Sesame account created using the social security number that you are entering. Most likely this means that you already have ...

Read Article

Can I create an account from outside of the United States?

For security reasons, we do not allow new accounts to be created from outside of the 50 United States. Once an account is created, however, you can access a registered account from outside of the country.

Read Article

Why do you need my social security number?

We only need it once to get your credit score and loan information, and for updating your information. We safeguard it with bank-level security practices and technology and never share it with anyone. If you ap...

Read Article

Can I sign up for Credit Sesame with a freeze on my credit file?

If you have a freeze on your TransUnion credit file you will likely have difficulty creating a Credit Sesame account because the freeze restricts access to your credit report. You may temporarily lift the credi...

Read Article

I'm trying to sign up but my authentication questions are wrong. What can I do?

For security reasons, Credit Sesame is required to authenticate each and every member that we provide credit data. To do this, TransUnion provides us with a series of authentication questions that only you shou...

Read Article