Billing and Premium Subscriptions

How do I cancel my premium subscription?

Premium Cancellation To cancel a premium subscription, all you need to do is send a request to our Member Success team. Please include the following information in your request: your full name on your accou...

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I see a charge on my statement from Credit Sesame. I thought Credit Sesame was free?

In addition to our free service, Credit Sesame does offer premium services such as the purchase of 3 bureau credit reports as well as our premium subscription products. If you have questions about a charge, ple...

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I've never heard of Credit Sesame. Why do I have a billing charge on my account?

If you see a charge on your bank or credit card statement for services from Credit Sesame and you've never heard of us before there are a few possibilities that you'll want to consider. Is it possible that a r...

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Isn't Credit Sesame free?

Absolutely! We do have premium subscription options for members that want more bells and whistles but our core product of offering a free single credit bureau (TransUnion) monthly credit score and free credit m...

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How much do the premium subscription plans cost?

Plan costs vary based on subscription options. Please see this link to our premium comparison table for more information.

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I'm a Platinum Plan subscriber and have been a victim of Identity theft. How do I get assistance?

We have restoration specialists 24/7 to assist you with your ID theft restoration case. Call us at: 1-855-799-9111, extension 3. For assistance with billing questions, please email to our Member Success team...

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Is there a free introductory period?

No, our premium subscription services do not have a free introductory period. You can, however, cancel at any time by contacting our member success team at help@creditsesame.com from the email associated with ...

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How can I find out more details about the Credit Sesame premium plans?

Find out more about the Credit Sesame premium plans on our Premium Comparison page.

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Why would I want identity theft protection?

Your personal information is everywhere these days, with the proliferation of social networks, emails, and text messages. You should take steps to proactively protect your identity and credit. If your identity ...

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What type of coverage do I receive on the Credit Sesame Platinum plan?

Our Platinum plan includes many features to help protect your identity and credit, including: Unlimited Daily Credit Score Updates Update your credit score instantly whenever you log in, not just on a monthl...

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